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Platform Anxiety; where to wait for the train?

Wednesday, July 7th, 2010

Where on this platform do I stand?

For a new rider on the commuter rail, one of the most basic questions is “where do I stand” to wait for the train?  There are long areas astride the tracks for boarding and disembarking. The areas typically are long enough to accommodate a maximum-length train of six or maybe even more cars, at eighty-five feet apiece.  That’s more than 500 feet, or well more than a football field — endzones and all.  In other words, it’s a lot of space to cover.  And there is only one of me, the rider.

The question of where on the platform to wait is all the more pressing because the midday trains only open a few doors.  There may be 12 doors to the train but rest assured only two of those doors will open — the doors where the MBCR conductors are located.  The same train generally will follow the same practice … but different trains apparently follow different practices.  Some trains board passengers on the leading cars, while other trains board passengers on the trailing cars.

How can a rider predict where on the platform the train will stop and which doors will open?  The easy answer is that you should stand with the other riders.  But that only works if you are slow to arrive at the station and time the train closely.  As you can see there are no riders in this picture of Mishawum/Woburn station a few minutes prior to the arrival of a Boston-bound train.

How about standing on the elevated platform?  The MBCR and MBTA have made handicap accessibility a priority, so more boarding is conducted from the platform in recent years.  However, clearly not all elevated platforms are in use.  You can see the picture above was taken from an elevated platform that was in a state of disrepair and not the correct choice.  The train did not board from the elevated platform.

In fact, riders boarded on the far end of the Woburn/Mishawum stop, and that only was clear when the usual riders began gathering in that area just moments before the train arrived.  There has to be a better way to help riders who are unfamiliar with a train or a station.

Walk this way to board the train

And it turns out that the MBCR already has the solution, in the form of the sign to the left posted at the Needham Junction station.  Call it obvious (or brilliant) but it is a hurtling leap forward in communications with riders.  Stand where the sign says to go and you will be alright.  Now if we could just get these signs at all of the stations!

Governor’s Blue-Ribbon Study Group Reports that MBTA Requires Another Study

Sunday, November 15th, 2009

Governor Patrick’s shoot-first-ask-questions-later approach to the MBTA yielded a slick, graphics-laden book report.  The “independent” special committee of four “authors/researchers” released their bombshell conclusion that … wait for it … someone else should make another study of the MBTA.  Preferably that someone will be more important than the four “authors/researchers” who wrote this report.  They recommended that the next study should be by someone at a “high-level” in “MassDOT.”

Query: what have the “high-level” people at “MassDOT” been doing all this time?  And why weren’t they involved in this particular study which was initiated by no less than his Excellency the Governor.

Overall, the report was a disappointing exercise in stating the obvious as if it was being noticed for the first time.  Proverbially, lots of trees and very little forest.  But then again perhaps that is all that could be expected from four lower-level “authors/researchers” in a short sixty-day window of time.

I would have been pleased to have seen some more comprehensive thought about what ought to be, both in terms of services and finances.  Is Boston receiving the transit services that it needs?  Practically speaking, how can services be maintained or improved while cutting costs?  Where are the inefficiencies?  The report did not make even a baby step in that direction.  It defies credulity that all the low-hanging fruit really was picked.

What about removing door-openers on the Red Line?  If the MBTA was in such dire shape, why all the excess attention to prettying stations and broken air conditioning units in the past few years?  Was the Silver Line tunnel-to-nowhere at South Station the massive costly mistake that it appears?  What would be the cost savings from standardizing all of the multiple vehicles from the Green, Orange, Blue, and Red lines (all of which are different)?

As for financing, the solution seems obvious and perhaps it already is being implemented.  The MBTA simply should operate transit services, and those services should be near-fully funded by fares.  If a bus costs $3 to operate, riders should pay.  On the other hand, infrastructure should be 100% funded and maintained by other sources and those projects and monies should be outside the direct control of the MBTA.  That appears to be at least part of the theory of the recent reform legislation that created MassDOT.  The challenge, of course, would be in the details.

The content of the report was unimpressive … but the format and web site sure were snappy!

Google Maps Adds Boston Transit Routes

Thursday, July 30th, 2009

It just became a little little easier to figure out if you can get there from here on the MBTA. Google Maps rolled out a new service that allows users to map directions on buses and trains operated by the MBTA.  The visual aspects of the Google service are a little easier to use; the map is easier to see and to manipulate.  On the other hand, there still are some quirks to work out … fares aren’t listed, which is an important consideration for many trips … the system doesn’t seamlessly recognize the names of transit stations the way the MBTA’s system does … and Google is more tolerant of transfers and plodding travel times than is the MBTA.  And some of Google’s selections clearly are not the best routes.  For example, for directions from South Station to Needham Center station (just west of Route 128) departing at 2 pm today, Google’s first choice is an hour-long, two-transfer odyssey; if instead you set the clock to arrive at 3:06pm (the time that leisurely trip is scheduled to arrive), Google’s first choice becomes more sensible 40 minute railroad trip.  Hmmmm…. 40 minutes and no transfers in a reasonably comfortable railcar or 1 hour and two transfers on the subway, trolley, and bus … not a tough choice, at least when the fare is unknown.  On the other hand I guess all of the routes are in the list.  And, of course, it would help if the route data was cleaned up a bit.

Kudos to Luke Bornheimer and the “Put the MBTA on Google Maps” Facebook group for influencing the T and Google to make this happen.

[eds. note:  After this was posted, Google adjusted the way that it selects routes; the original post contained another link that now is outdated]

When one really is better than two.

Sunday, February 22nd, 2009

The South Coast rail project was discussed in January in the Boston Business Journal.  The Commonwealth is considering reactivating some combination of rail lines from Boston to two cities on the south coast, Fall River and New Bedford.  Some homeowners who live near railroads that potentially will be reactivated would prefer the project die a quiet death.  But the project seems too have a critical mass of support in government.

South Coast Rail Proposals

South Coast Rail Proposals (from EOT)

There are several different alternate proposals for the road to Taunton.  But only one proposal south of that, which is a two-pronged route.  The colored lines on the map represent the different alternatives; the green route is a portion that is common to all of the proposals.  The common portion is a fork-end with one fork serving New Bedford and the other serving Fall River.

The funny thing about this project is that it is being designed as a hub-and-spoke system, with the terminal cities isolated on separate lines and the hub, Boston, forty miles away to the north.  Why not use the opportunity to connect the south coast cities to one another and to their much-nearer neighbor to the west, Providence?

A single line connecting two or three of the cities all together would have the virtues of more frequent service and greater usefulness over shorter distances.  It would be an interstate rail route that would increase the potential for federal and interstate cooperation.  Massachusetts might not need to “go it alone.”

The unified alignment would present construction and placement challenges; right of way would need to be rebuilt or reclaimed in some urban sections, particularly where it is occupied by highways.  But the end result could be a more effective transportation project, serving more and more densely populated areas.  Isn’t that what we’re really after?

No new locomotives?

Saturday, January 24th, 2009

The Boston Globe reported today that the T canceled its purchase of 28 new locomotives!  Bittersweet news.  Bitter because the T’s contractor, MBCR, can’t seem to run its trains on time.  Outdated locomotives are part of the problem.  Sweet because the order shouldn’t have been for an all-diesel fleet in the first place.  A big part of the T’s rail network is electric, and the locomotives that run on on the electrified section should be electric too.  Electrics are faster, more reliable, quieter, cleaner, more efficient and — important for short-line commuter service — they have excellent acceleration characteristics.  Electrics are good neighbors and good transit!

So why wouldn’t the T want to buy electric locomotives?  One reason: electric locomotives would be different from what it is doing, and different is more expensive.  The electrics would cut the bulk discount that the T received on the canceled diesel locomotive order.  They would complicate rail operations because equipment would not necessarily be interchangeable.  And they might create pressure to electrify other lines, which is cost-prohibitive.

It’s sad that the bailout bonanza raining on automakers hasn’t reached public transit.  But this cancelled contract is a golden opportunity — maybe someday soon we might see electric locomotives pulling 120 mph commuter service to Providence after all!  Something to shoot for, anyway.

Transit Rights of Way Project Updated

Saturday, November 15th, 2008

The transit right or way project page has been updated.  Click here or use the tabs at the top to check it out!

What time is it?

Saturday, September 6th, 2008
Back Bay TV Screen (Time is 5:58)

5:58

I love the new digital displays in the commuter rail stations at Back Bay and South Station.  The old, fuzzy, monochrome television displays were due for retirement.  For now the systems display side-by-side. But that creates an unexpected dilemma.  With two displays apparently feeding from two separate computer systems, riders are left with the very basic question of …. what time is it?

Back Bay New Display (Time is 5:54)

5:54

The pictures on the left and right are from two displays side-by-side in Back Bay station.  One reads 5:54 and the other reads 5:58.  Which clock is correct?  I really don’t know!  I know what you’re going to say: maybe it is better not to know the time when you are dealing with the MBTA.  Perhaps, but these trains in particular run with big headways of 30 minutes to 2 hours.  There is a long wait between trains.  If you miss one, you’re in trouble.  It is important to know the time.

And as an aside, the new boards (on the left) have another bizarre feature.  When the time comes for the train to arrive in the station, whether the train is there yet or not the listing falls from the display.  What if the 5:59 train arrives at 6:01?  Tough luck; hope you saw the track number before it fell off the screen.

Bicycle UNfriendly

Wednesday, August 27th, 2008
Bicycles prohibited on the Green Line

Green Line at Chestnut Hill station

I recently bought a bicycle.  I decided on Sunday to ride it from Providence to Boston.  Awesome.  After a series of misadventures preparing for the ride — including a 40-minute late MBCR train to my starting destination — I was a little short of daylight, but still optimistic.

So at about 8 p.m., here’s the situation: I’m crossing Route 128 on the Westwood/Dedham border and I know I’ve got only about 15-minutes of daylight left to get where I need to go … but my destination (on the T system) still is about 45 minutes away.  Ideally, I’d go to the nearest MBTA station stop, right?  So which stop to I choose?  West Roxbury Station on the Needham line?  Forest Hills station on the Orange Line?  Chestnut Hill station on the Green Line?  Readville Station on the Franklin Line?  Find a bus?

I go for the familiar, frequent Green Line service, right?  The Needham line doesn’t run on Sunday, parts of the neighborhood around Forest Hills can be tough after dark, and who knows when a bus or a Readville train will come bounding down the tracks.  Right?  Bicycles, carriages, bulky luggage — all the same, right?  Equally welcome.

Wrong! Sunday night isn’t exactly a busy time on at Chestnut Hill station.  The parking lot is empty, and so are the inbound trains.  But don’t take the ample space on the trolleys and lack of posted guidance as indications that you and your bicycle are welcome.  We weren’t.  It doesn’t matter if it’s dark and you have no lights on your bike; if you’re stranded; if you have money burning a hole in your pocket; if the train is completely empty.  All irrelevant.  The only thing that matters is that at some point in the gauzy past some MBTA administrator convinced all of the Green Line drivers that they would be fired if they allowed anyone onto the the trolley with anything resembling a bike.  Ever.

This may be the stupidest MBTA policy yet.  I completely understand that my bicycle takes up space.  On the foolishly slow MBCR train I rode to the start of my bike ride, my bicycle and I occupied four seats (the three bikes on the train occupied six seats total).  Would I object to paying for some of those seats?  Not really; I’d pay, probably a premium, and particularly if it guaranteed me the ability to transport the bike onto the train (apparently you can be denied boarding if more than six bikes are on the train!).  Would I have done the same on the Green line?  Certainly.  I was tired enough I practically would have handed the MBTA my entire wallet.

But they didn’t want my money.  They wanted to run their empty train into Boston instead.

The Patriots Train; good adventure; mediocre transit

Saturday, August 23rd, 2008
Inside Gillette Stadium

Gillette Stadium

I boarded the special so-called “Patriots Train” on Friday to see the 7:30 p.m. football exhibition against the Philadelphia Eagles. I was looking for good transit and railroading adventure. I found some adventure. As for good transit, there’s no shortage of promise — but the execution leaves something to be desired. Much like our pre-season Patriots!


View Patriots Train in a larger map

The Patriots Train is a great idea. The Patriots are Boston’s professional football franchise, but the football stadium is about twenty-five miles distant from Boston. Boston is the great walking city, and a train would be a great way to move the large group of people who are going from Boston to the game — without cars. In theory, this should be a marvelous success.

MBCR certainly puts effort into it. There was extra staff available at South Station at about 4 p.m. to run ticket collection and there were multiple audio announcements.

Where's the 4:20 Patriots Train?

South Station: Where is the Pats train?

Good thing, too, because the train — being special and all — never got posted on the main announcement board. I asked why, and the answer had something to do with the board being new. I like the board, and the newness is a plus … but that hardly seems to be a good excuse. Some of the older television devices did carry the listing. The ticketing was a little bit of a hassle, but all of the agents clearly were putting in the effort to make the train a success.

Standing room only

Filled to capacity

They were undermined, as usual, by administration and infrastructure. Seating on the train was tricky. Who would have guessed that this train is very popular. MBCR used six cars on the trainset– five single-level cars and one bi-level. At South Station, MBCR opened only three of the six cars, and those filled quickly. Only when every seat was filled (and people crammed uncomfortably together), did the conductors reluctantly open a fourth car. There was enough room for small groups to sit together at Back Bay but by the time the train left Dedham Corporate Center — it was standing room only. There just weren’t enough seats. MBCR could have used at least two more bi-level cars and still filled every seat. And really, when you think about it, every one of the six cars on that train should have been bi-level cars because it’s a long ride (as I shall explain) and particularly on the return trip (after a long night cheering) some fans really are best left alone and without seatmates. Really. Both before and after they pass out.

The train left South Station promptly at 4:24 p.m., only moments later than the scheduled time. About three hours before gametime. Arrival was scheduled for 5:30 to 6:30, depending on your source. We arrived a little after 6 p.m. It might seem surprising that a 23-mile ride would take somewhere in the vicinity of one and a half to two hours. How can that be? Well, for my train part of the reason was inadequate railroad capacity on the junction between the Franklin Line and the Northeast Corridor in Dedham. There was a traffic jam! There is a single track for all of the trains, and our train waited for fifteen minutes to allow one train to pass in the other direction. Then we passed a third train who pulled onto a siding for us. Some way to avoid traffic! There just isn’t enough track; it’s a one-lane railroad.

The beginning of the slow road.

Switching yard in Walpole

Then there’s the tale of two railroads. The map at the top shows the route of the Patriots Train in two colors. There are 19 miles marked in blue, and 4 miles marked in red. The blue miles are tracks regularly used for passenger service by MBCR. The red sections are not. There is a big difference. Just outside of Walpole Station, the train switches onto the last four miles of track, initially turning into a lightly-used rail yard. The crew requires about ten minutes in the yard to make the necessary adjustments to the track and to reverse the direction of the train. This part is the high-adventure part for a rail enthusiast, because it’s rare for fare paying service to enter these kinds of tracks. From the picture it should be obvious that they are far from pristine. That leads to a second problem. During these last four miles, the train’s speed is restricted to fewer than ten miles per hour. That is slower than your typical Patriot’s traffic jam. And it means that the speck of red-marked route on the map above consumes fully a third or half of the total time of travel on this adventure! Amazing.

Welcome to Foxboro Stadium!Now don’t get me wrong, I liked the train very much. Part of why I liked it might have been the relief and amazement on arriving at the stadium and seeing the well-worn signs for the station. Very cool. The other riders were enthusiastic and friendly. And the staff was courteous. The wait for the train on the return was long (it was more like 40 minutes from the end of an uncompetitive game) and a handful of riders were somewhat unruly, and had there been a few more seats the wait would have been pleasant.

Overall, though, unless you’re looking for a train adventure, the Patriots Train just doesn’t make good transit sense. The fare is $12 round trip per person. No one goes to a game alone, so your fare really is at least $24. If you park at one of the MBTA lots, that’s another $2. Parking at Gillette Stadium is about $40. There isn’t much of a price advantage — if you have more than three people it actually costs a whole lot more than parking. Meanwhile you spend in waiting time whatever money you hoped to save. Travel time is entirely uncompetitive; the train takes roughly double the travel time of an automobile from Boston. And that is the most favorable comparison. And it doesn’t count time required for purchasing tickets on the front end and waiting for the train to leave after the game on the back end. Those activities added about an hour of travel time round-trip. And comfort? The MBCR dropped the ball by allocating too-few seats to the trains that they sent to the game. There just weren’t enough seats, and so the train wasn’t all that comfortable.

The Patriots Train at Foxboro Stadium

Train arrived at Foxboro

So what besides railroad adventure might make the Patriots Train worth the trip? Maybe convenience, or perhaps for a Bostonian sheer simplicity and avoiding the highways. But I’m not sure there is much transit value to commend the Patriot’s Train. Which is terribly disappointing. However, the train was different, and folks were friendly and enthusiastic enough so that the whole ride almost seems to make sense.