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Platform Anxiety; where to wait for the train?

Wednesday, July 7th, 2010

Where on this platform do I stand?

For a new rider on the commuter rail, one of the most basic questions is “where do I stand” to wait for the train?  There are long areas astride the tracks for boarding and disembarking. The areas typically are long enough to accommodate a maximum-length train of six or maybe even more cars, at eighty-five feet apiece.  That’s more than 500 feet, or well more than a football field — endzones and all.  In other words, it’s a lot of space to cover.  And there is only one of me, the rider.

The question of where on the platform to wait is all the more pressing because the midday trains only open a few doors.  There may be 12 doors to the train but rest assured only two of those doors will open — the doors where the MBCR conductors are located.  The same train generally will follow the same practice … but different trains apparently follow different practices.  Some trains board passengers on the leading cars, while other trains board passengers on the trailing cars.

How can a rider predict where on the platform the train will stop and which doors will open?  The easy answer is that you should stand with the other riders.  But that only works if you are slow to arrive at the station and time the train closely.  As you can see there are no riders in this picture of Mishawum/Woburn station a few minutes prior to the arrival of a Boston-bound train.

How about standing on the elevated platform?  The MBCR and MBTA have made handicap accessibility a priority, so more boarding is conducted from the platform in recent years.  However, clearly not all elevated platforms are in use.  You can see the picture above was taken from an elevated platform that was in a state of disrepair and not the correct choice.  The train did not board from the elevated platform.

In fact, riders boarded on the far end of the Woburn/Mishawum stop, and that only was clear when the usual riders began gathering in that area just moments before the train arrived.  There has to be a better way to help riders who are unfamiliar with a train or a station.

Walk this way to board the train

And it turns out that the MBCR already has the solution, in the form of the sign to the left posted at the Needham Junction station.  Call it obvious (or brilliant) but it is a hurtling leap forward in communications with riders.  Stand where the sign says to go and you will be alright.  Now if we could just get these signs at all of the stations!

Bicycle UNfriendly

Wednesday, August 27th, 2008
Bicycles prohibited on the Green Line

Green Line at Chestnut Hill station

I recently bought a bicycle.  I decided on Sunday to ride it from Providence to Boston.  Awesome.  After a series of misadventures preparing for the ride — including a 40-minute late MBCR train to my starting destination — I was a little short of daylight, but still optimistic.

So at about 8 p.m., here’s the situation: I’m crossing Route 128 on the Westwood/Dedham border and I know I’ve got only about 15-minutes of daylight left to get where I need to go … but my destination (on the T system) still is about 45 minutes away.  Ideally, I’d go to the nearest MBTA station stop, right?  So which stop to I choose?  West Roxbury Station on the Needham line?  Forest Hills station on the Orange Line?  Chestnut Hill station on the Green Line?  Readville Station on the Franklin Line?  Find a bus?

I go for the familiar, frequent Green Line service, right?  The Needham line doesn’t run on Sunday, parts of the neighborhood around Forest Hills can be tough after dark, and who knows when a bus or a Readville train will come bounding down the tracks.  Right?  Bicycles, carriages, bulky luggage — all the same, right?  Equally welcome.

Wrong! Sunday night isn’t exactly a busy time on at Chestnut Hill station.  The parking lot is empty, and so are the inbound trains.  But don’t take the ample space on the trolleys and lack of posted guidance as indications that you and your bicycle are welcome.  We weren’t.  It doesn’t matter if it’s dark and you have no lights on your bike; if you’re stranded; if you have money burning a hole in your pocket; if the train is completely empty.  All irrelevant.  The only thing that matters is that at some point in the gauzy past some MBTA administrator convinced all of the Green Line drivers that they would be fired if they allowed anyone onto the the trolley with anything resembling a bike.  Ever.

This may be the stupidest MBTA policy yet.  I completely understand that my bicycle takes up space.  On the foolishly slow MBCR train I rode to the start of my bike ride, my bicycle and I occupied four seats (the three bikes on the train occupied six seats total).  Would I object to paying for some of those seats?  Not really; I’d pay, probably a premium, and particularly if it guaranteed me the ability to transport the bike onto the train (apparently you can be denied boarding if more than six bikes are on the train!).  Would I have done the same on the Green line?  Certainly.  I was tired enough I practically would have handed the MBTA my entire wallet.

But they didn’t want my money.  They wanted to run their empty train into Boston instead.

The Patriots Train; good adventure; mediocre transit

Saturday, August 23rd, 2008
Inside Gillette Stadium

Gillette Stadium

I boarded the special so-called “Patriots Train” on Friday to see the 7:30 p.m. football exhibition against the Philadelphia Eagles. I was looking for good transit and railroading adventure. I found some adventure. As for good transit, there’s no shortage of promise — but the execution leaves something to be desired. Much like our pre-season Patriots!


View Patriots Train in a larger map

The Patriots Train is a great idea. The Patriots are Boston’s professional football franchise, but the football stadium is about twenty-five miles distant from Boston. Boston is the great walking city, and a train would be a great way to move the large group of people who are going from Boston to the game — without cars. In theory, this should be a marvelous success.

MBCR certainly puts effort into it. There was extra staff available at South Station at about 4 p.m. to run ticket collection and there were multiple audio announcements.

Where's the 4:20 Patriots Train?

South Station: Where is the Pats train?

Good thing, too, because the train — being special and all — never got posted on the main announcement board. I asked why, and the answer had something to do with the board being new. I like the board, and the newness is a plus … but that hardly seems to be a good excuse. Some of the older television devices did carry the listing. The ticketing was a little bit of a hassle, but all of the agents clearly were putting in the effort to make the train a success.

Standing room only

Filled to capacity

They were undermined, as usual, by administration and infrastructure. Seating on the train was tricky. Who would have guessed that this train is very popular. MBCR used six cars on the trainset– five single-level cars and one bi-level. At South Station, MBCR opened only three of the six cars, and those filled quickly. Only when every seat was filled (and people crammed uncomfortably together), did the conductors reluctantly open a fourth car. There was enough room for small groups to sit together at Back Bay but by the time the train left Dedham Corporate Center — it was standing room only. There just weren’t enough seats. MBCR could have used at least two more bi-level cars and still filled every seat. And really, when you think about it, every one of the six cars on that train should have been bi-level cars because it’s a long ride (as I shall explain) and particularly on the return trip (after a long night cheering) some fans really are best left alone and without seatmates. Really. Both before and after they pass out.

The train left South Station promptly at 4:24 p.m., only moments later than the scheduled time. About three hours before gametime. Arrival was scheduled for 5:30 to 6:30, depending on your source. We arrived a little after 6 p.m. It might seem surprising that a 23-mile ride would take somewhere in the vicinity of one and a half to two hours. How can that be? Well, for my train part of the reason was inadequate railroad capacity on the junction between the Franklin Line and the Northeast Corridor in Dedham. There was a traffic jam! There is a single track for all of the trains, and our train waited for fifteen minutes to allow one train to pass in the other direction. Then we passed a third train who pulled onto a siding for us. Some way to avoid traffic! There just isn’t enough track; it’s a one-lane railroad.

The beginning of the slow road.

Switching yard in Walpole

Then there’s the tale of two railroads. The map at the top shows the route of the Patriots Train in two colors. There are 19 miles marked in blue, and 4 miles marked in red. The blue miles are tracks regularly used for passenger service by MBCR. The red sections are not. There is a big difference. Just outside of Walpole Station, the train switches onto the last four miles of track, initially turning into a lightly-used rail yard. The crew requires about ten minutes in the yard to make the necessary adjustments to the track and to reverse the direction of the train. This part is the high-adventure part for a rail enthusiast, because it’s rare for fare paying service to enter these kinds of tracks. From the picture it should be obvious that they are far from pristine. That leads to a second problem. During these last four miles, the train’s speed is restricted to fewer than ten miles per hour. That is slower than your typical Patriot’s traffic jam. And it means that the speck of red-marked route on the map above consumes fully a third or half of the total time of travel on this adventure! Amazing.

Welcome to Foxboro Stadium!Now don’t get me wrong, I liked the train very much. Part of why I liked it might have been the relief and amazement on arriving at the stadium and seeing the well-worn signs for the station. Very cool. The other riders were enthusiastic and friendly. And the staff was courteous. The wait for the train on the return was long (it was more like 40 minutes from the end of an uncompetitive game) and a handful of riders were somewhat unruly, and had there been a few more seats the wait would have been pleasant.

Overall, though, unless you’re looking for a train adventure, the Patriots Train just doesn’t make good transit sense. The fare is $12 round trip per person. No one goes to a game alone, so your fare really is at least $24. If you park at one of the MBTA lots, that’s another $2. Parking at Gillette Stadium is about $40. There isn’t much of a price advantage — if you have more than three people it actually costs a whole lot more than parking. Meanwhile you spend in waiting time whatever money you hoped to save. Travel time is entirely uncompetitive; the train takes roughly double the travel time of an automobile from Boston. And that is the most favorable comparison. And it doesn’t count time required for purchasing tickets on the front end and waiting for the train to leave after the game on the back end. Those activities added about an hour of travel time round-trip. And comfort? The MBCR dropped the ball by allocating too-few seats to the trains that they sent to the game. There just weren’t enough seats, and so the train wasn’t all that comfortable.

The Patriots Train at Foxboro Stadium

Train arrived at Foxboro

So what besides railroad adventure might make the Patriots Train worth the trip? Maybe convenience, or perhaps for a Bostonian sheer simplicity and avoiding the highways. But I’m not sure there is much transit value to commend the Patriot’s Train. Which is terribly disappointing. However, the train was different, and folks were friendly and enthusiastic enough so that the whole ride almost seems to make sense.